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RESOURCES · SERVICE INFORMATION · CAINDIRECT

Service Information
For Clients and Prospects

Practical information about how CainDirect operates, answers to common questions, a breakdown of what each service plan includes, and the terms and policies that apply. Covers both the Courier & Concierge model and the independent Health Logistics model.

WHO THIS SECTION IS FOR

If you are considering working with CainDirect, whether for courier, concierge, or health logistics services, the FAQ and Service Scope pages are the most useful starting point. They answer the questions prospects typically have before deciding to make contact, and cover both the Courier & Concierge model and the independent Health Logistics model.

 

Existing clients looking for billing detail, operational policy, or the terms that apply to their plan will find everything in the Service Terms and Policy Handbook.

Answers to common questions about CainDirect's bespoke courier, concierge, and health logistics services, covering insurance, DBS checks, proof of delivery, how priority tiers work, mileage charging, reserved time slots, out-of-hours rates, the concierge errand service, and the independent Health Logistics model.

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FOR PROSPECTS & CLIENTS

Full pricing and billing terms for all six plans: Standard, Partnership, Partnership Plus, the Concierge Errand service, and the three independent Health Logistics plans. Includes all charges, billing cycles, and eligibility conditions.

FOR EXISTING CLIENTS

A clear, plan-by-plan breakdown of what is included and not included across CainDirect's six service plans, three Courier & Concierge plans (Standard, Partnership, Partnership Plus) and three Health Logistics plans, in a side-by-side format.

FOR PROSPECTS & CLIENTS

CainDirect's operational reference guide covering the service model, Virtual Service Locations, mileage policy, reserved time slots, approach and return mileage, out-of-hours charging, billing, health logistics policy, and all general operating conditions.

FOR EXISTING CLIENTS

Can't find what you need? Call Andrew directly.

All enquiries handled personally by Andrew Cain

07795 504 739

andrew@caindirect.co.uk · caindirect.co.uk

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