CainDirect GDPR & Privacy Policy
1. Introduction
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CainDirect is committed to protecting your privacy and handling your personal data in a transparent and responsible manner. This policy explains how we collect, use and protect personal information when you contact us or use our website.
CainDirect complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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2. Who We Are
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CainDirect is an owner-operated courier and business support service based in the UK.
If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.
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3. What Information We Collect
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We may collect and process the following personal data:
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Name
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Company name (if provided)
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Email address
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Telephone number
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Information provided in enquiries, quote requests or messages
This information may be collected when you:
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Submit a contact form on our website
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Request a quote by email
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Contact us by phone
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4. How We Use Your Information
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We use your personal data only where necessary to:
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Respond to enquiries or quote requests
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Communicate with you about our services
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Provide courier or errand services
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Manage bookings, billing and administration
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Meet legal or accounting requirements
We do not use your data for unsolicited marketing.
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5. Legal Basis for Processing
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We process personal data under the following lawful bases:
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Legitimate interest – to respond to enquiries and operate our business
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Contractual necessity – where data is required to provide a service
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Legal obligation – where records must be kept for tax or accounting purposes
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6. How We Store and Protect Your Data
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Your information is stored securely and accessed only where necessary to operate CainDirect.
We take reasonable steps to protect personal data against loss, misuse, unauthorised access or disclosure.
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7. How Long We Keep Your Data
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We retain personal data only for as long as necessary:
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Enquiry data is kept only while communication is ongoing or reasonably required
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Customer and billing records are retained in line with legal and accounting requirements
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8. Sharing Your Data
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CainDirect does not sell, rent or trade personal data.
Your information may be shared only where necessary with:
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Accountants or professional advisers
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Legal or regulatory authorities where required by law
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9. Your Rights
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Under UK GDPR, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data where appropriate
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Object to or restrict certain processing
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Request a copy of your data
Requests can be made using the contact details on our website.
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10. Cookies
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Our website may use basic cookies or analytics tools to help improve functionality and performance. You can manage or disable cookies through your browser settings.
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11. Changes to This Policy
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This policy may be updated from time to time. Any changes will be published on this page.
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12. Contact
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If you have any questions about this Privacy Policy or how your data is handled, please contact CainDirect using the details provided on our website.
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