Standard Service Scope
What’s included
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Dedicated, direct same day point-to-point courier services
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Local business deliveries and collections completed by a single operator
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Small parcels, documents, keys and similar business critical items
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Proof of delivery documentation (recipient name, date and time)
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Optional reserved time slot (where available)
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Multi-drop deliveries (by prior arrangement)
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What’s not included
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Guaranteed availability unless a reserved time slot is agreed
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Reserved capacity or advance monthly scheduling
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Business errands or concierge style tasks
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Overnight or next day services
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Personal or domestic errands
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Network parcel distribution, depot handling or subcontracted delivery
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Partnership Service Scope
What’s included
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Dedicated, direct same day courier services for regular business use
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Single operator handling from collection through to delivery
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Proof of delivery documentation provided on completion
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Priority booking over Standard jobs
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Reserved time slots with guaranteed availability at agreed times
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Multi drop routes and repeat collections
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Access to business errands and time-based tasks (subject to availability)
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What’s not included
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Reserved capacity beyond agreed time slots
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On-demand availability outside agreed or reserved times
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Open ended or undefined tasks
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Overnight or next-day services
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Personal or domestic errands
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Network parcel distribution, depot handling or subcontracted delivery
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Partnership Plus Service Scope
What’s included
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Dedicated, direct same day courier services with highest booking priority
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Single operator handling from collection through to delivery
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Proof of delivery documentation provided on completion
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Multiple reserved time slots with guaranteed availability at agreed times
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Advance scheduling for predictable, recurring work
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Priority access to business errands and structured task support (subject to availability)
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Regular, structured collections and deliveries
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What’s not included
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Reserved capacity beyond agreed time slots
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On-demand availability outside agreed or reserved times
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Open ended or undefined tasks
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Overnight or next-day services
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Personal or domestic errands
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Network parcel distribution, depot handling or subcontracted delivery
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