07795 504 739
info@CainDirect.co.uk

(Operational & Customer-Facing Reference)

 

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1. Service Model

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CainDirect is an owner operated, capacity managed local courier and business support service. All services are carried out personally by a single dedicated operator from collection through to final handover.

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All courier jobs are completed as dedicated, direct point to point deliveries. CainDirect does not use depots, shared loads, subcontracted drivers or multi-driver handovers.

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Proof of delivery documentation (recipient name, date and time) is provided on completion of every courier job.

 

CainDirect provides same day services only and does not offer overnight or next-day delivery.

 

All services are subject to availability.

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2. Core Services

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CainDirect provides the following business services:

 

• Same day local courier services

• Business errands and executive support

• Scheduled and recurring collections or routes

• Last mile and partner delivery support

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All services are delivered on a direct, non-networked basis, without depots, subcontracted drivers or load consolidation.

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Courier services include proof of delivery documentation on completion.

 

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3. Pricing Plans Overview

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CainDirect operates three pricing tiers:

 

• Standard (ad-hoc)

• Partnership

• Partnership Plus

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Each tier reflects differences in priority, predictability and billing structure, not differences in service quality, handling standards or accountability.

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All plans operate under the same dedicated, direct delivery model.

 

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4. Availability & Priority Policy

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• All services across all plans are subject to availability

• Priority is allocated by plan:

  • Standard: Subject to availability

  • Partnership: Priority over Standard, with access to reserved time slots 

  • Partnership Plus: Highest priority, with reserved time slots included

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Guaranteed availability applies only within agreed reserved time slots.

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CainDirect does not offer reserved capacity or exclusive vehicle allocation.

 

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5. Reserved Time Slots Policy

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Reserved time slots guarantee availability at an agreed collection time window.

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Reserved time slots are available under:

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• Standard (optional, per job)

• Partnership

• Partnership Plus

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Reserved time slots operate on a use-it-or-lose-it basis and:

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• Cannot be carried forward

• Cannot be refunded

• Cannot be exchanged

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Reserved time slots secure availability only and do not guarantee delivery distance, duration or exclusivity beyond the agreed booking.

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Unused reserved time slots remain chargeable in full.

 

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6. Use-It-Or-Lose-It (Minimum Commitments)

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Unused reserved time slots or unused jobs do not reduce charges.

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Under Partnership and Partnership Plus plans, the minimum monthly commitment is:

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• Billed in full in advance

• Non refundable

• Non transferable

• Subject to a use it or lose it policy

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The only commitment is the advance payment of the agreed minimum allocation. There is no long term contract.

 

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7. Service Area Operating Model

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CainDirect operates on a service area basis rather than from a single fixed public depot or branch address. Services are provided across defined operating areas within Lincolnshire and surrounding locations.

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Reference service postcodes are internal operational points and are not publicly published.

 

This model allows CainDirect to deliver responsive local coverage while maintaining consistent pricing, positioning fairness and controlled availability.

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8. Mileage Policy

 

Standard Mileage

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• Mileage is normally calculated from pickup address to delivery address

• Mileage is charged at £1.50 per mile

• Minimum mileage charged: 5 miles

• No included miles apply

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Mileage Calculation Method

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• Mileage is calculated using Google Maps

• Where multiple reasonable routes exist, the average distance is used

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All mileage associated with a courier job is chargeable in accordance with this policy.

 

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9. Approach Mileage Policy

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In some cases, travel is required to reach the pickup location before the loaded journey begins.

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Where applicable, an approach mileage charge may apply.

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• Approach mileage is calculated from the nearest CainDirect internal service location to the collection address

• Approach mileage is charged at £0.75 per mile where applicable

• Any approach mileage charge is confirmed at the time of booking

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This approach ensures fair and consistent charging based on realistic positioning distance.

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10. Collect-and-Return Jobs

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Collect-and-return jobs are charged at full round-trip mileage.

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This applies whether the vehicle travels:

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• Empty to the collection address, or

• Loaded on both legs

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Mileage covers travel to the collection point and return to the requester’s address.

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Proof of delivery documentation is provided upon return handover where applicable.

 

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11. Out-of-Hours Policy

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Courier Services

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For out of hours courier work, all mileage is chargeable at £1.50 per mile.

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This includes:

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• Approach mileage

• Loaded journey

• Return travel to the pickup location or nearest CainDirect internal service location.

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Business Errands

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Out of hours errands are charged at time and a half (1.5×) of the standard hourly rate.

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All Mileage is chargeable at £1.50 per mile.

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This includes:

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• Approach mileage

• All travel mileage to complete the task

• Return travel to the nearest CainDirect internal service location.

 

Expenses are charged in addition.

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Out of hours periods are defined at booking confirmation.

 

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12. Time & Waiting Policy

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Time is measured from arrival/start of task until completion.

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Time may include:

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• Travel required to complete the task

• Delays encountered

• Waiting time

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Time and mileage are recorded transparently in accordance with CainDirect pricing policy.

 

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13. Billing & Payment Policy

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Standard Plan

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• Standard jobs are payable immediately on completion unless otherwise agreed.

• Where a reserved time slot is booked:

  • Base charge (£35) + reserved time slot uplift (£5) is billed immediately

  • Remaining charges are payable on completion

• Unused reserved time slots remain chargeable in full

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Partnership Plan

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• Minimum commitment: 4 jobs per month

• Minimum commitment is billed in full in advance

• Payment is due immediately

• Mileage and additional charges are billed monthly in arrears

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There is no long term contract.

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Customers may opt out at any time with reasonable notice, with changes taking effect from the next billing month.

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Minimum commitment is subject to a use it or lose it policy.

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Partnership Plus Plan

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• Minimum commitment: 8 jobs per month

• Minimum commitment is billed in full in advance

• Payment is due immediately

• Mileage and additional charges are billed monthly in arrears

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There is no long term contract.

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Customers may opt out at any time with reasonable notice, with changes taking effect from the next billing month.

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Minimum commitment is subject to a use it or lose it policy.

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14. Business Errands Policy

 

Errands are available only to Partnership and Partnership Plus customers.

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Errands are business related tasks only.

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Tasks must be:

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• Clearly defined

• Legal and reasonable in scope

• Local to the agreed service area

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Mileage is charged for all miles travelled in connection with the task, including approach, travel between locations and return travel where applicable.

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CainDirect reserves the right to decline tasks that are unsafe, impractical or outside scope.

 

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15. Expenses Policy

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Parking, tolls, congestion charges and third-party costs are chargeable at cost.

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All expenses are itemised on invoices.

 

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16. Data Protection & Privacy (Summary)

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CainDirect collects personal data only where necessary to operate the business.

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Data may be collected via:

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• Website contact forms

• Email enquiries

• Phone enquiries

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Data is not sold or used for unsolicited marketing.

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Full details are set out in CainDirect’s Privacy Policy.

 

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17. General Operating Conditions

 

All services are delivered by a single dedicated operator.

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Completion times are best effort and may be affected by:

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• Traffic

• Weather

• Third-party delays

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CainDirect does not provide:

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• Overnight services

• Next day services

• Personal or domestic errands

• Network parcel distribution

• Subcontracted courier services

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All courier jobs are completed as direct, dedicated deliveries.

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