CainDirect
BESPOKE COURIER & CONCIERGE · HEALTH LOGISTICS - INDEPENDENT MODEL · WHITE-GLOVE ON EVERY JOB · SAME-DAY FROM £42.50
CONCIERGE ERRAND SUPPORT · BUSINESS OPERATIONAL TASKS · LINCOLNSHIRE
Concierge Errand Service
for Lincolnshire Businesses
Professional errand and operational task support for Lincolnshire businesses. Available to Partnership and Partnership Plus clients. Supplier collections, multi-stop runs, urgent purchases, and recurring operational tasks, handled personally to the same white-glove standard as every CainDirect courier job.
PARTNERSHIP & PLUS ONLY
WHITE GLOVE STANDARD
SUPPLIER COLLECTIONS
NAMED OPERATOR
LINCOLNSHIRE
MULTI-STOP RUNS
WHAT CONCIERGE ERRAND SUPPORT COVERS
The operational tasks that matter - handled so your team doesn't have to
Not every business task that needs doing fits neatly into a standard courier booking. Supplier collections, trade counter visits, urgent purchases, multi-stop operational runs, these are the tasks that sit alongside delivery work and consume disproportionate amounts of internal time when handled in-house.
CainDirect's concierge errand service handles them. Available to Partnership and Partnership Plus clients, it extends the CainDirect model beyond standard courier work, covering operational tasks that need a trusted, professional person to execute them, handled to the same white-glove standard as every courier job.
WHAT THE CONCIERGE SERVICE HANDLES
Errand work handled by CainDirect
1
Trade counter and supplier collections
Collections from Lincolnshire trade counters and specialist suppliers: parts, materials, consumables, and equipment collected and delivered directly to your site or office.
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2
Multi-stop operational runs
Structured sessions covering multiple collections or deliveries, routed efficiently and confirmed with proof of each collection and delivery.
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3
Urgent purchases
Purchasing specific items urgently when your team cannot get away, from specialist materials to replacement equipment, bought to your specifications and delivered.
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4
Time critical client deliveries
Delivery of items to clients or partners where professional presentation and discretion are as important as the delivery itself, handled to the full CainDirect standard.
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5
Recurring operational tasks
Scheduled recurring errands built into a Partnership arrangement - regular supplier collections, weekly transfers, and predictable operational tasks handled without a booking each time.
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6
Combined courier and errand sessions
Operational support for businesses where a day's requirements include both courier work and errand tasks. Managed as a seamless, integrated service across a dedicated session.
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HOW ERRAND WORK IS PRICED
Transparent, agreed before work begins
Partnership rate
£38.00 per hour plus mileage at your plan rate. Minimum 60 minutes per booking. Beyond 60 minutes billed in 15-minute increments, rounded up.
Partnership Plus rate
£33.00 per hour plus mileage at your plan rate. Minimum 60 minutes per booking. Beyond 60 minutes billed in 15-minute increments, rounded up.
Out-of-hours errand work
1.5× the applicable hourly rate, plus mileage at the out-of-hours rate. Out-of-hours periods confirmed at booking.
Third-party expenses
Any purchases or third-party costs made on your behalf during an errand are charged at cost and itemised on the invoice.
COMMON QUESTIONS
What clients ask about the concierge errand service
Who can access the concierge errand service?
Concierge errand support is available to Partnership and Partnership Plus clients only. Standard Plan clients have access to the bespoke courier service but not the errand element. This is because errand work is most effectively provided within an ongoing relationship where Andrew understands how the client's business operates.
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How is errand work priced?
Errand work is billed by time on a VSL-to-VSL basis from Andrew's departure from the nearest Virtual Service Location to his return on completion. The rate is £38.00 per hour for Partnership clients and £33.00 per hour for Partnership Plus clients, plus mileage at the client's plan rate. A 60-minute minimum applies. Beyond the minimum, time is billed in 15-minute increments rounded up to the next quarter-hour. Mileage covers approach from VSL, all task mileage, and return to VSL.
Billing operates in two stages: at booking, approach mileage is confirmed and charged. On completion, all time charges and remaining mileage are billed at month end.
Two booking types are available - open window and Reserved Time Slot. Cancellation charges are the same for both: no charge with more than 24 hours notice; £25.00 flat with 2 to 24 hours notice; £40.00 flat with less than 2 hours notice. Errand cancellations are not covered by the use-it-or-lose-it policy.
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Can errands and courier work be combined in a single session?
Yes. A session that includes both courier deliveries and errand tasks is managed as a single integrated job. Courier elements are billed at the applicable per-job rates; errand elements are billed at the applicable hourly rate plus mileage. Everything is tracked and invoiced transparently.
Can you make purchases on our behalf during an errand?
Yes. Third-party expenses, including purchases made on behalf of a client during an errand, are charged at cost and itemised on the invoice. This should be agreed in advance so that a clear budget or approval process is in place.
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Can I arrange recurring weekly errand runs?
Yes. Regular scheduled errands are available to Partnership and Partnership Plus clients and are built into the service arrangement from the outset. Recurring tasks are more efficient for both parties, Andrew knows the route, the suppliers, and the requirements, and the client does not need to re-book each time.
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What kinds of tasks are not covered by the errand service?
Tasks that are personal or domestic in nature, tasks that are unsafe or impractical, open-ended tasks without a clear scope, and any task outside the agreed service area. CainDirect may also decline tasks that fall outside the normal range of professional business support. If in doubt, contact Andrew to discuss the specific task before booking.
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Discuss your errand and operational support requirements
Available to Partnership and Partnership Plus clients. Contact Andrew to discuss.
andrew@caindirect.co.uk · caindirect.co.uk